The time to be prepared for a crisis is before it happens – not as it unfolds. We’ve pioneered an interactive social media training session which replicates a crisis online in real time, and provides instruction and best-practices for handling a crisis via social media channels. Sessions are customized for each client and focus on responses to anticipated real-world scenarios via leading social media platforms.
- Define potential social media crisis scenarios
- Hold a virtual social media response session with executive team
- Respond to mock crisis in real time
- Develop crisis response as the scenario unfolds
- Evaluate team performance
- Provide report with summary of activity and recommendations