Crisis Communications Plan

It’s not a matter of “if” but “when.”

Every organization will face a critical event or sensitive situation at some point – especially in today’s world. When that event occurs, putting in motion a pre-determined, pre-approved crisis communications plan allows leadership to respond swiftly and effectively from the outset, without disrupting day-to-day operations. Having a crisis communications plan in place also helps limit long-term reputational risk resulting from bad news or critical events.

Our crisis communications plans are customized for each client and include guidelines for:

  • Identifying and planning for likely crisis scenarios and response strategies
  • Recognizing and defining a crisis
  • Taking immediate action and mobilizing internally
  • Reviewing and assessing the situation
  • Assembling the crisis communications team
  • Developing response strategies
  • Creating communications templates (holding statements, core messaging, letters, Q&A, talking points, social media, web site, etc.)
  • Identifying and communicating with internal and external audiences who need to be made aware of the situation (letters, emails, phone calls, face-to-face, social media, other)
  • Managing and responding to internal and external inquiries
  • Determining and training spokesperson(s)
  • Monitoring, analyzing, and responding to media and social media coverage
  • Evaluating and debriefing effectiveness in crisis management and response

Are you ready for a crisis? Get in touch with us here.